Terms and conditions

Terms and Conditions

By accessing or using our Services, you agree to be bound by the terms and conditions of these Terms of Use (this “Agreement”) and our Privacy Policy (the “Privacy Policy”). The terms “we,” “us,” or “our” mean Good Life Home Transport, LLC (GLHT), a Tennessee limited liability company, and its domestic legal subsidiaries and affiliates. The terms “you” and “customer” mean any person or entity that has agreed to use of our services.

This Agreement contains an agreement to arbitrate all claims and disclaimers of warranties and liability.

Licensing, Bonding, Insurance
GLHT is licensed (TN License # 611 and 799), bonded ($10,000.00), and insured (Progressive Commercial) in the state of Tennessee to transport and install mobile homes. Homes installed out of TN will utilize a state-licensed installer as a sub-contractor.

Permits
GLHT will secure all necessary transport permits and fees to move the homes. The customer is responsible for building, septic, and local codes permits. 

GLHT will provide and place final state permit stickers after all required permitting prerequisites have been completed.

Estimate
GLHT’s estimate is not guaranteed. The price named in the estimate is an approximation of the project requirements as described by the client. The actual cost may change after all of the project elements have been negotiated and finalized. The client will be informed of any changes in cost in advance.

The estimate is valid for 30 days from the issuance date.

Scheduling
Good Life Home Transport, LLC will attempt to meet or exceed estimated start/completion dates. However, due to the nature and complexity of the work being completed, GLHT may not be able to exactly meet estimated times. GLHT will communicate any delays with the Customer and coordinate alternative plans if necessary.

Home Furnishings
Customer must empty mobile homes of all furniture and personal items prior to transport. Failure to do so may result in damage to belongings or damage to the home due to additional weight. Appliances may be left in the home when properly secured. GLHT waives responsibility for damage to any items left in the home.

Customer Deliverables
Estimates are provided on a line-item basis allowing customers to select which services they would like to contract with GLHT. The following criteria must be met for Customers who elect to perform their own work or have another vendor complete part of the installation process covered by the permit.

– Transportation Prep – GLHT will inspect all customer provided axles, wheels, and tires for road worthiness. Customer agrees to fees charged for replacements if required. If customer has indicated that some or all of the transportation preparation steps (emptying home, removing decks, removing skirting, disconnecting HVAC, disconnecting utilities, removing exterior fixtures, installation of axles/wheels/tires or tongue) will be completed by the customer, Customer agrees to pay any applicable costs for GLHT to complete these items if not completed prior to  scheduled moving time. This prevents further scheduling delays in returning to the job site. If GLHT is unable to complete transportation preparation due to access to the home (ex: locked gate, locked home with personal belongings still inside) or scope of prep work required (ex: decks or porches still attached, additions still attached), Customer agrees to pay any applicable costs for lost time and transportation to and from the job site. 

– Pad Installation – GLHT will inspect pads for proper drainage, grade, fall, and size. Customer must provide, or elect for GLHT to complete at customer’s cost, an engineering compressive soil test for any pad built 1 foot (12 inches) or greater above grade. If any part of the pad fails to meet state code, GLHT will require remediation of failures prior to installing a home. 

– Pier Footers – GLHT will inspect pier footers for proper layout, thickness and size prior to installing a home. Any issues must be remediated prior to installation of the home at the customer’s cost. 

– Plumbing – As part of the state certification process, waste and supply water plumbing must be installed prior to permitting. GLHT will inspect above-grade plumbing installed by customer for compliance with state and local codes. Additional fees may apply to return to the home for inspection and permitting. 

Any incomplete customer deliverables that delay the scheduled installation of the mobile home may cause the installation timeline to be reset to a later date at GLHT’s discretion.

Additional Services Provided
In the event that additional services are required outside of the scope of this estimate, GLHT will communicate estimated costs associated with any additional required work for Customer approval. Should these services be minor in nature yet necessary to complete the contracted work in a timely manner, GLHT reserves the right to complete the work required at an hourly cost of no more than $300.00/hr. (Ex: property clean up, incomplete customer deliverables).

Damage During Transport
GLHT will make every effort to avoid damaging the homes by choosing routes that will stress the home the least amount and attempt to clear as many obstacles from the path of transport as reasonable.

Normal Stress Waiver: It is considered normal for homes being transported to have cracked drywall, loose wall panels, broken glass panes, and popped siding due to the stresses on the home while moving. GLHT waives responsibility for damage due to normal stresses placed on the home during transport.

Oversized Load Waiver: Mobile homes may come in contact with small tree limbs, the roadway (high points and low points in the road), or other minor obstacles while in transport due to the nature of being a tall, oversized load. GLHT waives responsibility for damage these expected obstacles may cause. 

Age Waiver: Moving and installing a pre-HUD (before 1976) home is not permitted. It is not recommended to move a home older than 20 years past the manufacture date as additional damage may occur. GLHT waives responsibility for homes being transported that are older than this recommendation. 

Structural Failure Waiver: If a home breaks during transport due to structural issues and is no longer transportable, GLHT will take necessary actions to clear the roadway at the Customer’s expense; possibly including the destruction of the home. Homeowner’s insurance is highly recommended. GLHT waives responsibility for damage due to failure of structural components of the home.

In rare instances a mobile home may not be roadworthy due to age or previously damaged structural components of the home. If the pre-transport inspection finds the home unsafe to transport, GLHT may refuse to transport the home, terminate the work, and charge for work completed. 

In the event a home is damaged in an accident, GLHT will work with the Customer’s and GLHT’s insurance providers to fix or resolve damage due to the accident. If GLHT is determined to be at fault, Customer agrees to allow GLHT to remediate the necessary repairs at GLHT’s expense. GLHT will not be financially responsible for repairs completed by Customer’s vendors unless agreed to specifically in writing by both parties.

Warranty and Guarantees
GLHT offers a 10-year “On The Rock” guarantee for the mobile home installation not becoming unlevel, sinking, sagging, or separating due to foundation issues. To be eligible for this warranty, GLHT must have built the mobile home pad, installed 24″ or larger concrete pier footers, and completed all parts of the installation involving foundational support for the home. If a warranty claim is made within 120 months of the installation date of the mobile home, GLHT will remediate the cause of the problem and re-level the home at GLHT’s expense. 

GLHT does not offer or imply a warranty or guarantee on additional services or inspections performed unless otherwise stated in writing.

Change Orders
If Customer requests additional services or work to be completed by GLHT after the bid has been bound by a deposit, GLHT will require immediate payment in full for the change order request unless agreed by both parties to be balance billed at the end of service on the final invoice. 

During the course of a project, GLHT will perform inspections on the mobile home and may make suggestions with additional bids for remediating any issues that are found. Customer is not obligated to these bids unless GLHT deems it to be required for safety reasons that prevent completion of the bid or project. GLHT will notify customer of required corrections for approval or project cessation. 

Any changes requested by the client to quantities, specifications, schedule, or other aspects of the services described in this estimate are not binding unless accepted by GLHT in writing. Any requested changes may lead to additional charges, which the client agrees to pay when requesting and approving them.

Customer Payments
Customer agrees to provide a 50% deposit on services accepted in GLHT’s bid. Customer further agrees to pay in full the remainder of the bid, plus any additional work completed, upon completion of service. If the balance is not paid in full, GLHT will assess a 10% late fee on the invoice balance every 30 days past the due date of the final invoice. Customer further agrees to pay in full GLHT’s expenses in remediating any unpaid balances 30 days past the invoice date to include legal and collections services.

GLHT reserves the right to not place the final installation permit on the home until payment is made in full. GLHT will not otherwise withhold the permit installation presuming all criteria of the installation have been met. GLHT will place the permit within 5 business days once payment has cleared. 

Payments may be made in cash, check, electronic payment, or credit card (3.5% fee). Other payments are available at GLHT’s discretion. 

Taxes
Client is responsible for all applicable federal, state, and local taxes levied on the transaction as described in this estimate. No tax exemptions will be recognized unless a valid tax exemption certificate is provided.

Definitions
For clarity, the following terms may be used in GLHT’s estimate, standard terms and conditions, or correspondence. 

– Difficult Access – areas through which moving a mobile home may require specialized equipment where a road tractor cannot access. May include wooded areas, areas with loose gravel, washed out roadways, narrow access points, or soil. 
– Floor – term for the number or pieces a home is transported in (ie a “single wide” is 1 floor, a “double wide” is 2 floors, etc)
– Footers – concrete or ABS pads, at or below grade, upon which the support piers are placed. Does not include strip or perimeter footers unless stated specifically. 
– Freight – process of moving a mobile home that has already been prepared for transport, does not include installation or removal of transportation equipment
– Home or Mobile Home – a manufactured home approved by HUD for transportation on public roads. 
– HUD – U.S. Department of Housing and Urban Development, began certifying manufactured homes in 1976. Homes built prior to this are non-HUD approved.
– Install – process of affixing a mobile home securely to a prepared mobile home pad including leveling on concrete or metal piers, installation of ground kits as applicable, and anchoring to the ground as applicable.
– Pad – install site that has been graded and compressed to state code to allow a mobile home to be installed without rainwater runoff standing or going underneath the home. A “complete pad” will also include all footers to be installed to match the home being installed. 
– Re-Level – process of leveling a home that has been previously installed and permitted, or is installed under grandfathered rules. 
– State Permit – in the state of TN, all mobile home installations must be permitted as shown by a purple sticker in the shape of the State of TN, located inside the electric panel of the home, completed with the home’s address. This permit indicates that the installer has certified that the pad, installation equipment, and plumbing are all completed to state code. The installer submits these permits to the state performs random quality checks on the installer’s sites. 
– Shed – a portable shed with factory installed runners allowing it to be transported without additional foundation supports.
– Services –  collectively, any service acknowledged and agreed to in writing by both parties.
– Skirting – non-structural barrier installed around the perimeter of a home, covering the gap between the home and the ground. Typically built from vinyl panels, metal panels, or masonry. 
– Trim Out – process of removing and installing the interior marriage wall trim in a 2 or 3 floor home. No other trim is included.
– Unpermitted Install – installation of a mobile home in a manner that does not comply with current code. These structures may not be connected to power or used for occupancy. No warranty is offered on this type of installation, customer is responsible for any applicable permits.

—

Your Indemnification of Us
You shall defend, indemnify and hold harmless us and our employees, independent contractors, agents, representatives and affiliates from and against all claims and expenses, including, but not limited to, attorneys’ fees, arising out of, or attributable to: (i) any breach or violation of this Agreement by you; (ii) your failure to provide accurate, complete and current personally identifiable information requested or required by us; (iii) your access or use of our Services; (iv) access or use of our Services under any password that may be issued to you; (v) your transmissions, submissions or postings (i.e., your own User Generated Content); and/or (vi) any personal injury or property damage caused by you.

Amendments of this Agreement
We reserve the right to update, amend and/or change this Agreement at any time in our sole discretion and without notice. Updates to this Agreement will be posted here. Amendments will take effect immediately upon us posting the updated Agreement on our Services. You are encouraged to revisit this Agreement from time to time in order to review any changes that have been made. The date on which this Agreement was last updated will be noted immediately above this Agreement. Your continued access and use of our Services following the posting of any such changes shall automatically be deemed your acceptance of all changes.

Legal Disputes
You and Good Life Home Transport, LLC agree that any claim or dispute at law or equity that has arisen or may arise between us relating in any way to or arising out of this or previous versions of this Agreement, your use of or access to the Services will be resolved in accordance with the provisions set forth in this Legal Disputes section. Please read this section carefully. It affects your rights and will have a substantial impact on how claims you and we have against each other are resolved.

Applicable Law
You agree that the laws of the State of Tennessee, without regard to principles of conflict of laws, will govern this Agreement and any claim or dispute that has arisen or may arise between you and us, except as otherwise stated in this Agreement.

Your Indemnification of Us
You shall defend, indemnify and hold harmless us and our employees, independent contractors, agents, representatives and affiliates from and against all claims and expenses, including, but not limited to, attorneys’ fees, arising out of, or attributable to: (i) any breach or violation of this Agreement by you; (ii) your failure to provide accurate, complete and current personally identifiable information requested or required by us; (iii) your access or use of our Services; (iv) access or use of our Services under any password that may be issued to you; (v) your transmissions, submissions or postings (i.e., your own User Generated Content); and/or (vi) any personal injury or property damage caused by you.

Amendments of this Agreement
We reserve the right to update, amend and/or change this Agreement at any time in our sole discretion and without notice. Updates to this Agreement will be posted here. Amendments will take effect immediately upon us posting the updated Agreement on our Services.  You are encouraged to revisit this Agreement from time to time in order to review any changes that have been made. The date on which this Agreement was last updated will be noted immediately above this Agreement.  Your continued access and use of our Services following the posting of any such changes shall automatically be deemed your acceptance of all changes.

Legal Disputes
You and Good Life Home Transport, LLC agree that any claim or dispute at law or equity that has arisen or may arise between us relating in any way to or arising out of this or previous versions of this Agreement, your use of or access to the Services will be resolved in accordance with the provisions set forth in this Legal Disputes section. Please read this section carefully. It affects your rights and will have a substantial impact on how claims you and we have against each other are resolved.

Applicable Law
You agree that the laws of the State of Michigan, without regard to principles of conflict of laws, will govern this Agreement and any claim or dispute that has arisen or may arise between you and us, except as otherwise stated in this Agreement.

Agreement to Arbitrate
You and Good Life Home Transport, LLC each agree that any and all disputes or claims that have arisen or may arise between you and us relating in any way to or arising out of this or previous versions of this Agreement, your use of or access to our Services, or any products or services sold, offered, or purchased through our Services shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court, if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate section (this “Agreement to Arbitrate”).

Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND WE AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND US AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OUR OTHER USERS.

Arbitration Procedures
Arbitration is more informal than a lawsuit in court. There is no judge or jury in arbitration, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the terms of this Agreement as a court would.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement to Arbitrate, any part of it, or of this Agreement including, but not limited to, any claim that all or any part of the Agreement to Arbitrate or this Agreement is void or voidable.

The arbitration will be conducted by the American Arbitration Association (“AAA”) under its rules and procedures, including the AAA’s Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA’s rules are available at www.adr.org. A form for initiating arbitration proceedings is available on the AAA’s site at https://www.adr.org.

The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, you or we may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and us subject to the arbitrator’s discretion to require an in-person hearing, if the circumstances warrant. Attendance at an in-person hearing may be made by telephone by you and/or us, unless the arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with the laws of the State of Michigan, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving our other users, but is bound by rulings in prior arbitrations involving the same user to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Costs of Arbitration
Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this Agreement to Arbitrate. If the value of the relief sought is $10,000 or less, at your request, we will pay all filing, administration, and arbitrator fees associated with the arbitration. Any request for payment of fees by us should be submitted by mail to the AAA along with your Demand for Arbitration and we will make arrangements to pay all necessary fees directly to the AAA. If the value of the relief sought is more than $10,000 and you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of the filing, administration, and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. In the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse us for all fees associated with the arbitration paid by us on your behalf, which you otherwise would be obligated to pay under the AAA’s rules.

Severability
With the exception of any of the provisions in Section 1 of this Agreement to Arbitrate (“Prohibition of Class and Representative Actions and Non-Individualized Relief”), if an arbitrator or court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply. If an arbitrator or court decides that any of the provisions in Section 1 of this Agreement to Arbitrate (“Prohibition of Class and Representative Actions and Non-Individualized Relief”) is invalid or unenforceable, then the entirety of this Agreement to Arbitrate shall be null and void. The remainder of the Agreement and its Legal Disputes Section will continue to apply.

Future Changes to the Agreement to Arbitrate
Notwithstanding any provision in the Agreement to the contrary, you and Good Life Home Transport, LLC agree that if we make any change to this Agreement to Arbitrate (other than a change to any notice address or site link provided herein) in the future, that change shall not apply to any claim that was filed in a legal proceeding against us prior to the effective date of the change. The change shall apply to all other disputes or claims governed by the Agreement to Arbitrate that have arisen or may arise between you and us. We will notify you of changes to this Agreement to Arbitrate by posting the amended terms on our Services at least 30 days before the effective date of the changes and/or by email.

Judicial Forum for Legal Disputes
Unless you and we agree otherwise, in the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or may arise between you and us must be resolved exclusively by a state or federal court located in the state of Michigan. You and us agree to submit to the personal jurisdiction of the courts located within Michigan for the purpose of litigating all such claims or disputes. You also agree that: (i) our Services shall be deemed solely based in the State of Michigan; and (ii) our Services shall be deemed passive Services that do not give rise to personal jurisdiction over us and our assigns, either specific or general, in jurisdictions other than the State of Michigan.

Miscellaneous
If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.

The headings contained in this Agreement are for convenience of reference only, are not to be considered a part of this Agreement, and shall not limit or otherwise affect in any way the meaning or interpretation of this Agreement.

All covenants, agreements, representations and warranties made in this Agreement, as may be amended by us, from time to time, shall survive your acceptance of this Agreement and the termination of this Agreement.

This Agreement represents the entire understanding and agreement between you and us regarding the subject matter of the same, and supersede all other previous agreements, understandings and/or representations regarding the same.

If you have questions, comments, concerns or feedback regarding this Agreement or our Services, please contact us at LetsMove@goodlifehome.us

Get an Estimate

Contact Us

Sitemap

Privacy Policy